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21) Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment

By: Brad Cleveland
Publisher: Cmp United Business Media
Binding: Paperback
RRP: £20.33
Released: 08 Nov 2006
 

22) Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment

By: Brad Cleveland Julia Mayben
Publisher: Call Center Press
Binding: Paperback
RRP: £19.52
Released: 08 Jan 1997
 

23) Teleselling Techniques That Close the Sale

By: Flyn L. Penoyer
Publisher: Amacom
Binding: Paperback
RRP: £15.99
Released: 01 May 1997
 

24) Why Crm Doesn't Work: How to Win by Letting Customers Manage the Relationship

By: Frederick Newell
Publisher: Bloomberg Press
Binding: Hardcover
RRP: £21.15
Released: 20 May 2003
 

25) The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center (CMP Books)

By: Keith Dawson
Publisher: R & D
Binding: Paperback
RRP: £25.99
Released: 08 Apr 2001
 

26) Phone Power: Increase Your Effectiveness Every Time You're on the Phone

By: Doc Morey
Publisher: Career Press
Binding: Paperback
RRP: £8.99
Released: 10 Dec 1998
 

27) The Call Center Dictionary: The Complete Guide to Call Centre and Customer Support Technology Solutions (Call Center Dictionary)

By: Madeline Bodin
Publisher: CMP
Binding: Paperback
RRP: £14.99
Released: 03 Jan 2002
 

28) Introduction to Mobile Advertising, How to Setup, Create and Manage Ads for Mobile Telephones

By: L Harte
Publisher: Althos
Binding: Perfect Paperback
RRP: £14.00
Released: 30 Jan 2008
 

29) The Boiler Room and Other Telephone Sales Scams

By: Robert Joseph Stevenson
Publisher: University of Illinois Press
Binding: Hardcover
RRP: £25.95
Released: 01 Jan 1998
 

30) Selling by Phone: How to Reach and Sell to Customers in the Nineties

By: Linda Richardson
Publisher: McGraw-Hill Professional
Binding: Paperback
RRP: £8.99
Released: 01 Jan 1995