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Showing 21-30 of 2002 « Prev|Page1234...|Next »

21) The Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs

By: ACNielsen John Karolefski Al Heller
Publisher: John Wiley & Sons
Binding: Hardcover
RRP: £21.99
Released: 29 Dec 2005
 


22) The Handling Complaints Pocketbook (Management Pocketbooks)

By: Angelena Boden
Publisher: Management Pocketbooks
Binding: Paperback
RRP: £6.99
Released: 30 Jun 2001
 


23) Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money

By: Jeffrey Gitomer
Publisher: Financial Times/ Prentice Hall
Binding: Hardcover
RRP: £11.99
Released: 09 Mar 2006
 


24) The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

By: Joseph Michelli
Publisher: McGraw-Hill Professional
Binding: Hardcover
RRP: £13.99
Released: 01 Jul 2008
 


25) The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers (Big Book Series)

By: Peggy Carlaw Vasudha K. Deming
Publisher: McGraw-Hill Professional
Binding: Paperback
RRP: £12.99
Released: 01 Oct 1998
 


26) CustomerCentric Selling

By: Michael Bosworth John Holland
Publisher: McGraw-Hill Professional
Binding: Hardcover
RRP: £19.99
Released: 01 Dec 2003
 


27) The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

By: Michael Treacy Fred Wiersema
Publisher: Perseus Books,U.S.
Binding: Paperback
RRP: £8.99
Released: 20 Dec 1996
 


28) Call Centers for Dummies (For Dummies)

By: Réal Bergevin
Publisher: John Wiley & Sons
Binding: Paperback
RRP: £15.99
Released: 28 Jul 2005
 


29) Service Operations Management: Improving Service Delivery

By: Robert Johnston Graham Clark
Publisher: Financial Times/ Prentice Hall
Binding: Paperback
RRP: £42.99
Released: 03 Mar 2005
 


30) Scoring Points: How Tesco Continues to Win Customer Loyalty

By: Terry Hunt Clive Humby Timothy Phillips
Publisher: Kogan Page Ltd
Binding: Hardcover
RRP: £25.00
Released: 03 Nov 2006