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1) Microsoft Dynamics CRM 4.0 Unleashed

By: Marc J. Wolenik Damian Sinay
Publisher: Sams
Binding: Paperback
RRP: £42.99
Released: 13 Mar 2008
 

2) Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation: Hundreds of Tools, Techniques and Scripts for Handling Any Situation (Perfect Phrases)

By: Robert Bacal
Publisher: McGraw-Hill Professional
Binding: Paperback
RRP: £5.99
Released: 01 Feb 2005
 

3) The Trusted Advisor

By: David H. Maister Robert Galford Charles Green
Publisher: Free Press
Binding: Paperback
RRP: £13.99
Released: 02 Jan 2002
 

4) Microsoft Dynamics CRM 4 for Dummies (For Dummies)

By: Joel Scott David Lee Scott Weiss
Publisher: John Wiley & Sons
Binding: Paperback
RRP: £15.99
Released: 22 Jul 2008
 

5) The DNA of Customer Experience: How Emotions Drive Value

By: Colin Shaw
Publisher: Palgrave Macmillan
Binding: Hardcover
RRP: £25.00
Released: 11 May 2007
 

6) The Ultimate Question

By: Fred Reichheld
Publisher: Harvard Business School Press
Binding: Hardcover
RRP: £16.99
Released: 01 Feb 2006
 

7) Cisco QOS Exam Certification Guide

By: Wendell Odom Michael Cavanaugh
Publisher: Cisco Press
Binding: Hardcover
RRP: £50.99
Released: 02 Dec 2004
 

8) The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

By: Bill Price David Jaffe
Publisher: Jossey Bass
Binding: Hardcover
RRP: £14.99
Released: 09 Apr 2008
 

9) Simply Better: Winning and Keeping Customers by Delivering What Matters Most

By: Patrick Barwise Sean Meehan
Publisher: Harvard Business School Press
Binding: Hardcover
RRP: £16.99
Released: 01 Aug 2004
 

10) 100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do

By: Peter J Venison
Publisher: iUniverse.com
Binding: Paperback
RRP: £9.68
Released: 20 Dec 2005