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1) ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course

By: Tim Malone Michael Wedemeyer Gerard Blokdijk
Publisher: Emereo Pty Limited
Binding: Paperback
RRP: £49.97
Released: 06 Mar 2008
 

2) ITIL IT Service Management - 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams

By: Gerard Blokdijk
Publisher: Emereo Pty Limited
Binding: Paperback
RRP: £7.95
Released: 01 Jan 2008
 

3) CISSP 100 Success Secrets - Certified Information Systems Security Professional; The Missing Exam Study, Certification Preparation and Security Application Guide

By: Gerard Blokdijk
Publisher: Emereo Pty Limited
Binding: Paperback
RRP: £7.95
Released: 17 Dec 2007
 

4) Prince2 100 Success Secrets - The Missing Foundation and Practitioner Exam Training, Certification and Project Management Guide

By: Gerard Blokdijk
Publisher: Emereo Pty Limited
Binding: Paperback
RRP: £7.95
Released: 10 Feb 2008
 

5) ISO 9000 ISO 9001 100 Success Secrets; The Missing ISO 9000, ISO 9001, ISO 9001 2000, ISO 9000 2000 Checklist, Certification, Quality, Audit and Training Guide

By: Gerard Blokdijk
Publisher: Emereo Pty Limited
Binding: Paperback
RRP: £7.95
Released: 16 Mar 2008
 

6) Balanced Scorecard 100 Success Secrets, 100 Most Asked Questions on Approach, Development, Management, Measures, Performance and Strategy

By: Gerard Blokdijk
Publisher: Emereo Pty Limited
Binding: Paperback
RRP: £7.95
Released: 14 Feb 2008
 

7) Service Level Agreement 100 Success Secrets - SLA, Service Level Agreements, Service Level Management and Much More

By: Gerard Blokdijk
Publisher: Emereo Pty Limited
Binding: Paperback
RRP: £7.95
Released: 14 Jan 2008
 

8) ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work Book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management

By: Gerard Blokdijk
Publisher: Emereo Pty Limited
Binding: Paperback
RRP: £24.95
Released: 18 Mar 2008
 

9) Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to Use Supporting Documents Bringing ITIL Theory into Practice

By: Gerard Blokdijk Ivanka Menken
Publisher: Emereo Pty Limited
Binding: Paperback
RRP: £29.95
Released: 17 Aug 2008
 

10) How to Develop, Implement and Enforce ITIL V3's Best Practices

By: Claire Engle Jackie Brewster Gerard Blokdijk
Publisher: Emereo Pty Ltd
Binding: Paperback
RRP: £29.95
Released: 30 Apr 2008