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1) Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation: Hundreds of Tools, Techniques and Scripts ... Any Situation (Perfect Phrases Series)

By: Robert Bacal
Publisher: McGraw-Hill Professional
Binding: Paperback
RRP: £5.99
Released: 01 Feb 2005
 

2) Perfect Phrases for Performance Reviews: Hundreds of Ready-to-use Phrases That Describe Your Employees' Performance (from Unacceptable to Outstanding) (Perfect Phrases Series)

By: Douglas Max Robert Bacal
Publisher: McGraw-Hill Professional
Binding: Paperback
RRP: £7.99
Released: 01 Dec 2002
 

3) Performance Management (Briefcase Books Series)

By: Robert Bacal
Publisher: McGraw-Hill Professional
Binding: Paperback
RRP: £9.99
Released: 01 Nov 1998
 

4) How to Manage Performance: 24 Lessons for Improving Performance (McGraw-Hill Professional Education Series)

By: Robert Bacal
Publisher: McGraw-Hill Professional
Binding: Paperback
RRP: £4.99
Released: 01 Jan 2004
 

5) Perfect Phrases for Setting Performance Goals (Perfect Phrases Series)

By: Douglas Max Robert Bacal
Publisher: McGraw-Hill Professional
Binding: Paperback
RRP: £6.99
Released: 01 Mar 2004
 

6) How To Manage Performance: 24 Lessons for Improving Performance

By: Robert Bacal
Publisher: US Adaptations
Binding: Paperback
RRP: £5.99
Released: 01 Mar 2007
 

7) The Manager's Guide to Performance Reviews (Briefcase Books Series)

By: Robert Bacal
Publisher: McGraw-Hill Professional
Binding: Paperback
RRP: £11.99
Released: 01 Sep 2003
 

8) How to Manage Performance (Mighty Managers)

By: Robert Bacal
Publisher: McGraw-Hill Professional
Binding: Hardcover
RRP: £8.99
Released: 01 Dec 2006
 

9) Frases Perfectas Para Fijar Metas De Desempeno/ Perfect Phrases for Setting Performance Goals: Cientos De Metas Listas Para Usarse En Cualquier Analisis ... goals for any performance plan or review

By: Douglas Mas Robert Bacal
Publisher: Panorama Mexico
Binding: Paperback
RRP: £8.12
Released: 08 Jun 2005
 

10) Defusing Hostile / Volatile Situations : A Guide For Educators

By: Robert Bacal
Publisher: Bacal & Associates
Binding: Spiral-bound
Released: 01 Oct 1995