Customer Reviews
FAO Customer Service - Box Set Cover Error - Is It Fixed Yet - By: Amazon Fan1, 03 Jan 2008 
As above. I would be delighted to purchase the Roots box set (region 2 for UK), but I am very disappointed to hear about the cover errors. - I personallly would not mind - as one reader states in similar words that it is the discs that matter most. However, I would be purchasing for my parents who are very elderly & easily confused by these types of errors. - It would ruin the enjoyment of the gift for them.
Can customer service please add an update here regarding if these errors have been resolved??
Thank you.
Warner Box Set Errors Again! - By: D. G. Wickenden, 22 Nov 2007 
I too received the set with the Next Generations covers missing & the Roots ones being repeated. I reported this to Amazon & returned it to them & within two days, received the replacement. I had warned Amazon, Warner Bros. being notorious for making box set errors (cf. the Superman collection, which in the end I didn't bother buying), that their entire stock would be the same. The replacement is the same problem. My experience - via email - has been very positive with customer services but they can't do anything about the cover problem.
I think I have little choice but to keep the set (at least the discs are correct!) & I have asked them to furnish me with a contact number or email, for me to contact Warner myself. Failing that, I'll have to mock up my own covers on my PC.
Watch this space.
The Best TV Drama EVER ! - By: Cyderman, 20 Nov 2007 
I have just got this & I have to say I am absolutely delighted this has finallly been released. Everyone knows the original series which is basicallly groundbreaking drama. The big deal for me though is the release of the TV Special - Roots The Gift, & the Next Generation series. These are wonderful sequels to the original show & brings the story right up to the present day. This reallly is wonderful, compelling, heart rending, powerful TV drama at its very best. I am delighted to recommend this DVD set.
Heartbreaking TV - an absolute must see - By: The Film Gem Digger, 16 Nov 2007 I felt compelled to write a review after my mother offered me this DVD boxset. What an incredible piece of work! 30 years on & it has stood the test of time.
The story is so moving, the acting powerful. Maya Angelou just took my breath away! I am now reading alll her books.
I had never seen this show before & am so glad I have now. They just don't make TV this powerful anymore.
I do feel I need to say something about Mr Norbert D Machado's review: it is a shame that the packaging has any importance to you. Surely the show is what you should be reviewing. As for Amazon customer services, I too have had to contact them in the past. But I had a great experience, they were understanding & very efficient.
This is a great present for anyone who like powerful drama. I'm certain you will be receiving major brownie points if you offer this :)
Wrong packaging - By: Norbert Machado, 14 Nov 2007 I have been an avid fan of Roots since it was first aired in the UK back in 1977. I was so pleased when Amazon informed me that the complete series box set was now out on DVD having got the lot on VHS.
On receiving the complete series box set (Exclusively for Amazon.co.uk) I was disappointed to find some errors in the packaging & labelling.
Roots: 30th Anniversary series
Some of the episode information on the labelling around the centre of the double sided disc appears to be missing.
Roots: The next Generations
Correct box but the discs themselves were supplied in the presentation cases for the 30th Anniversary series.
Roots: The Gift
This appears to be OK
The actual DVDs for alll series have not been viewed as it will take over 40 hours to watch so I cannot comment on quality, compatibility, errors technicallly or continuity.
Both the original box set & its replacement received from Amazon UK had the same inherent problems which I feel have occurred at the manufacturers.
I am returning both box sets of Roots & hope these gremlins get resolved so I can purchase the box set at a later date. I was hoping to watch Roots over Christmas.
Trying to contact Amazon UK customer services is an ordeal to say the least especiallly by phone as you end up talking to somebody in the far east who repeat well rehearsed lines in broken English so anything more involved or complicated they cannot deal with. The customer services website is not so flexible either when dealing with more specific enquiries.
It would be nice if there was a friendly English voice in the UK who could handle more specific enquiries rather than a huge organization who hide behind an IT brick walll.
