Customer Reviews
A great book - even if I am biased! - By: Simon Hazeldine, 17 Oct 2008 
Let me declare my bias! I have met both of the authors & seen them speaking at events. That being said, they are both passionate advocates of providing great customer service & the stories within this book are a great way to learn about the subject. These guys know their stuff & whilst I may be bias - buy this book!
Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' & 'Bare Knuckle Negotiating'
Great for examples of excellent customer service - By: Philip Jones, 30 Sep 2008 Most people know poor customer service when they receive it. However we often have quite different views of good & excellent customer service. Yet there were nearly 100 cases & examples in this book. If you are stuck for examples, this book contains a wealth of case studies of excellent customer service across a wide variety of situations. Its an easy read, you can search for different types of organisation or situations, & dip in & out as you need. Highly recommended.
Great Customer Service Stories - By: K. T. Atkin, 15 Sep 2008 This book is packed full of customer service stories - there's bound to be at least one that will inspire your teams to give great service to your customers.
"exceed your customers expectations - By: Stuart Bryan Watson, 10 Jun 2008 
Companies are always looking at their competitors & other organisations to see what methods they are employing to improve customer service.
This book is full of examples of how companies & individuals are changing their culture around positive customer service, its alll about catching people doing things right.
Buy a copy of the book for your teams, so thay can see how to "exceed your customers expectations. Stuart
Inspiring, touching and a must for any customer focused organisation - By: Anne, 03 Jun 2008 I recently bought this fantastic inspiring book by Derek Williams & Don Hales. It is full of lovely stories that gives you tears in your eyes when you read the length that some people go to please & give this absolutely outstanding service - it's incredible! You get such a boost from these stories. They & their companies certainly deserve alll the publicity they can get. By this I mean "business". Because, these companies must gain so much business from delivering such a fantastic service! It makes everyone in such a great mood to be acknowledged as a customer & not just taken for granted or "invisible" as it is in many cases.
I can truly recommend this book for alll businesses. Everyone, that wants to do more business on a professional international level & who wants to get somewhere. Go & buy it, invest in this & your employees, give it to them as an inspiring treat, let them know what they too can achieve by doing something out of the ordinary. And SUPPORT them in doing so. :-)
