Customer Reviews
Why we pay so much in taxes and its got nothing to do with fat cats.... - By: S. Hopkirk, 03 Jun 2008 
This book is a follow up to Freedom From Command & Control which was about how a management style callled "Systems Thinking" could make the service sector much better. That book itself was excellent but I feel that John has eclisped it with the latest book, particularly if you have an interest in the way the public sector operates (and lets face it, we alll should have as thats where our taxes go). The book paints a clear picture of just why the current government (regime) has failed to make a significant improvment in public sector services (health, education, police, local govt etc)despite drasticallly increasing spending (our taxes).
John is claiming (and I recognise much of what he is saying as true from experience)that the way government actuallly run the public sector through standards, targets & meauring the sector to death is the reason why it is failing, & NOT, as the media often wrongly claim, is it down to poor employees or managers.
Sadly this is a point that is only rarely picked up by the media (possibly because its easier to blame people than a system) but is the fundamental truth behind why we pay so much in taxes & seem to get little in return. For anybody who has used any area of the public sector & received less than good service, this book has the answer.
Readers will in future recognise why they are receiving poor service & ask "what is the target behind this poor service".
John eloquently describes several case studies & scenarios which illustrate his claims & thinking. The style is easy to read & understand & in addition to the content there is also a host of useful information that any manager can pick up & use as an added benefit.
You should buy this book if you are a manager in the public sector & want to make a difference, or a tax payer & you want to know where your money is besing wasted. If you are a committed Command & Control management style thinker, then you will find your current beliefs challlenged & undermined by this book.
Turn the ship around - By: M. Baker, 19 May 2008 Currently, the UK Government is wasting Billions on public services with no improvements discernable to the population. John Seddon says this is caused by the Government (he uses the term "regime") managment method of target setting & process auditing. By putting targets aside & and designing the system to meet the demand made of it by the customers - us, improvements made in customer satisfaction & efficincy are enormous. Real examples in housing, police, benefits show reductions in service times of 90%. Britain needs to read ths book - & act on it.
