Customer Reviews
Great building blocks for outsourcing - By: James Minter, 09 Aug 2007 
This is one of the best framework books. It has a number of step-by-step chapters that reallly help with the planning process & is a real practitioner's guide to outsourcing. Highly recommended.
A brilliant book on IT outsourcing! - By: K. Maroukian, 21 Jan 2007 Cullen & Wilcocks, leading researchers in IT outsourcing, suggest a new way of thinking when outsourcing IT related departments in a corporation. They calll it Architect-Engage-Govern & recognise that the outsourcing process has a cyclic nature. Thus, the three areas are further broken down into eight 'building blocks'. The notion of dividing the outsourcing lifecycle into blocks gives greater management effectiveness.
The book is rich in examples drawn from the IT industry. It focuses on almost alll aspects of the outsourcing lifecycle with some key notes being on relationship management, Key Performance Indicators, examples of target services bar graphs & matrix illustrations, example of transition responsibility matrix, auditing, benchmarking, contract management activities & a good account on transitioning principles & practices.
I highly recommend this book to any outsourcing specialists & IT professionals who are in/directly related to outsourcing projects.
Quite simply the best - By: Mark Kobayashi-Hillary, 02 Oct 2003 I think that this is the best step-by-step management guide to IT outsourcing on the market today. Rob Aalders & Elizabeth Sparrow have also published excellent books on the subject, but Cullen & Willcocks have managed to combine academic insight with practical consulting experience - not an easy feat. This book just feels great - there is always a new gem each time you glance into the pages. The 8-step approach guides managers through the key steps required to set up a technology outsourcing deal. Business books are not meant to be this interesting, are they?
