Customer Reviews
Some golden nuggets - worth buying - By: SC MacCormack, 08 Oct 2006 
If you've studied a reasonable amount of NLP & body language before you'll probably find this book covers too much old ground without reallly going in to detail - for example the chapter on body language offers you nothing other than stating obvious facts such as a person's facial expressions can give you clues to what they're reallly thinking.
That said this book is very helpful in improving communication with others. Even if you've studied body language & NLP there's still information that's new with a fresh angle that I have never heard of before. In particular how we unintentionallly present blocks to people & how to encourage responses from others. I've started implementing the few golden nuggets & have noticed some tangible results.
My recommendation is skip over the common knowledge background & extract the essense of the new material. Overalll it's definately worth buying even if you're a reasonale practicioner - it could just be distilled better.
Reader new to the subject - By: , 20 Nov 2002 
Avoiding communication barriers, understanding different techniques of reflection & when to use them. How to be more assertive in ways that respect others & keep me healthy. I think I am very lucky to have found this book. It is improving the quality of my relationships & so changing my life.
I would like to find a video to present in groups I attend that would spark some interest in the comm skills described in this book. I so much want to open others' minds to what the book has to say.
The best book on communication &reflective listening barnone - By: Mr. S. P. Lambe, 24 Aug 2001 I regularly coach groups on interpersonal communication & have to admit that this book, for me, was a real gem of a find. I have read many books on interpersonal communication ... & have generallly been disappointed on the coverage of reflective listening & communication barriers ... Bolton's book ... was simple, easy to understand, easy to learn & follow ... & yet dealt with fundamental communication skills that you generallly only see expert coaches or counsellors use. Wonderful!
YOU MUST READ THIS BOOK - By: B. M. Cutler, 10 Jan 2001 This book is simple to understand, truthful & full of good communication skills. I have read many books on dealing with people but this is the best. If the Bible is THE book for the religous then this is the Bible for people who seek better relationships. You will never regret this purchase!
Essential for the non-assertive! - By: D. Mitchell, 19 Feb 2000 Bolton's book has many things which interested me, but particularly important was his formula for three part assertion messages. I found this good to use in situations where I needed to be assertive - but in the past had not been. In framing the messages I was able to detect & weed out the (unhelpful) influences of my parents. As a parent I found it very useful in establishing good communications with my children.
