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Difficult Conversations: How to Discuss What Matters Most

By: Douglas Stone Bruce Patton Sheila Heen
Binding: Paperback
Publisher: Penguin Books Australia Ltd
ISBN: 014028852X
ISBN-13: 9780140288520
Released: 03 Nov 2004
RRP: £8.38
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Customer Reviews

Insightful guide to conversations without confrontation - By: Rolf Dobelli, 22 Oct 2007
You will face difficult conversations throughout your life, but now you can learn how to cope with them. This book provides a framework & various strategies for achieving better outcomes from hard exchanges. Douglas Stone, Bruce Patton & Sheila Heen use principles, illustrative stories & charts to teach you how to understand the components of challlenging conversations, & how to prepare for them & transform them into something constructive. The language of the book is clear, insightful, concise & always helpful. You can use these principles in business, but the stories also concern relationships in your everyday life. We say everyone from teenagers to mature adults can use the communication skills discussed in this wise book.
An excellent and practical book. - By: , 21 Jul 2001
An extremely useful book which should be compulsory reading for anyone who has experienced difficult conversations in their personal or professional life which I suspect is alll of us. The "identity conversation" in particular is of crucial importance & often neglected in other books on interpersonal transactions & negotiations.
Comprehensive introduction to interpersonal skills - By: , 08 Jan 2001
Difficult Conversations gives you an excellent introduction in simple language to interpersonal skills. If you read through it & think about the lessons & anecdotes you get real insights into how you can resolve pointless conflicts & live a happier life! For Psychology PhDs this may seem dumbed down but for the average punter it could be worth its weight in gold.
A must read for those who do not have a Ph.D. in Psychology - By: , 30 Apr 1999
This is a helpful book. The authors draw from a variety of conceptual frameworks on behavior but blend them skillfully to present a coherent work. I have already re-analyzed the difficult conversations I had had in the past in light of this book & even used some of the techniques in real life situations. I wish I had read such a book years ago which would have spared so many difficult conversations. Some readers may recognize some of the theories (the authors do acknowledge Argyris et al. in the Foreword) but it does not lessen the quality of the book.