My Secret Life on the McJob: Management Lessons from Behind the Counter (UK Edition)

Customer Reviews

Do you want fries with that? - By: T. Sutherland, 23 Aug 2007
A couple of my friends worked for McDonalds as managers - & they always defended the training & work ethos, despite some peoples views of fast food. Interestingly, Nandos the fast food chain has just been voted the best company in the UK for training & developing its staff. The professor who wrote the book went undercover for 14 months & worked for a selection of fast food chains (wendys, burger king, mcdonalds) working to a series of rules. He found some reallly interesting management techniques that can be applied in any industry (giving feedback, recognition, performance benchmarks) as well as some that just dont work. A novel idea, mostly funny & interesting, however does seem to repeat itself several times. Enjoyable & some good tips to use if you manage a team, despite being somewhat obvious.

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