 | By: Linda Richardson Binding: Paperback Publisher: McGraw-Hill Professional ISBN: 0070523762 ISBN-13: 9780070523760 Released: 01 Jan 1995 RRP: Average Rating:  |
Linda knows what she is trying to achieve & achieves it. Linda faces the belief that telephone selling is secondary to face to face selling head on & embraces the new millenium.
In a practical no nonsense approach she starts with the approach & planning, looks at critical skills required, how to prospect, how to deal with objections & how to close. She includes work sheets that you can adapt & some critiques on callls & laguage.
A great book for any sales person who has to use the phone whether they are just starting out on their sales career or improving their skills. Something here for everyone - if you can't find something then you're not trying!
I was going to write a book on telesales & now I might not bother!
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