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The Spirit to Serve: Marriott's Way

By: J. W., Jr. Marriott Kathi Ann Brown
Binding: Paperback
Publisher: HarperCollins Publishers
ISBN: 0066621143
ISBN-13: 9780066621142
Released: 20 Oct 2000
RRP: £7.12
Average Rating:

Customer Reviews

The story of Marriot - By: , 02 Apr 2003
Highly entertaining & readable history of how the Marriot Hotel chain was conceived & developed. It also serves as a useful reference work for good business practice.
Gripping story of the rise and fall of Marriott hotels. - By: paul.boakes@daewoo-cars.co.uk, 08 Dec 2000
"The Spirit to Serve Marriott's Way" tells everything from day one up to the present about Marriott Hotel's chain. A family run business, they diversified into a plethora of other business areas, making mistakes as they went.

From hotels, to fast food outlets, right through to airline catering - & alll the way back again - this sets out how they went about it, & where they went wrong.

For a book of this kind, you wouldn't normallly use the word 'gripping' -- however, I had the pleasure of staying at a Marriott in July 2000, where they had placed a copy into every hotel room.

A recommended, if slightly unusual, read.